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Introduction

  • What is tegolySIGN
  • What is not tegolySIGN ?

First steps

  • Installation of the TEAMS APP
  • Grant access
  • How to get started with a trial subscription

Signing with tegolySIGN

  • How to prepare documents for signature
  • The Enterprise Version
  • Signing with tegolySIGN
  • 2-factor authentication in the Enterprise version
  • Order
  • Maturity
  • Ready

Statistics

  • Statistics on your documents

Account management

  • Buy Subscription
  • Payment
  • Bills
  • Summary
  • Other features

Documents

  • List of all documents
  • Sort documents
  • Document Filters
  • Process documents

Administration

  • Statistics
  • Assign users
  • Creating Administrators
  • Subscription Management
  • Features in the Enterprise Version

Signing documents

  • Open a document
  • Signing a document
  • Reject
  • The Signing Wizard

Test period

  • Features during the trial period

General information on the digital signature

  • The eSignature
  • Simple Electronic Signature (SES)
  • Advanced Electronic Signature (AES)
  • Qualified Electronic Signature (QES)
  • Which procedure is the right one for me?

FAQ

  • FAQ
  • Home
  • Docs
  • FAQ
  • FAQ

FAQ

Is the use for the recipients of my documents subject to payment?
No, neither now nor in the future.
The recipient is informed by e-mail about the signature request and only has to open the document and sign it.
Recipients do not have to pay anything and do not need any special training.
Signing is quick and easy.
You and the recipient will then receive a copy of the document.

 

What is a 14-day free trial?
As part of a 14-day trial subscription, you can test the app in its entirety and discover the advantages of electronic signatures.
If you decide within the term of 14 days not to continue the trial subscription, we will not charge anything.

 

Will my monthly/annual subscription automatically renew?
Yes, your subscription will automatically renew unless you change or cancel your subscription.
You can do this within seconds via the account settings.

 

Are the electronic signatures of tegolySIGN legally valid?
Naturally!
We ensure compliance with the strict laws on electronic signatures in the US and the EU, use security mechanisms similar to those used in banks, offer two ways to authenticate the identity of the signer, and each transaction includes a comprehensive, court-approved protocol.
For more information, please see our Terms of Use.

 

Am I bound to specific periods of time for subscriptions?
The decision is up to you: The monthly subscriptions are only extended by one month at a time.
With an annual subscription, you pay an annual fee and commit yourself for the next 12 months – but with a discount.

 

Are there any restrictions on the 14-day free trial?
With the free trial, there are restrictions. You can sign 10 documents.
With the start of a regular subscription, you can then add as many users as you like.

 

Are signatures legally binding during the trial period?
Yes.
Every signature made through our app meets the relevant security standards and is a legally binding proof of contract.

 

Who is the sender?
Senders are people who upload, sign and send documents via tegolySIGN or request signatures from other persons via tegolySIGN.

 

Who is not a sender?
Someone who receives and responds to a signature request is not considered the sender.
Such users do not need a tegolySIGN account to sign documents and the process is free for them.

 

When do billing start?
You can choose – during or at the end of the free trial period – the desired subscription and the number of users.
You will receive the bill when the trial period has expired.

 

How is the payment made?
You can pay by credit card via the app.
Contact our team if you prefer a different payment method.

 

How is billing done?
Monthly subscriptions are billed monthly.
For annual subscriptions, you pay an annual fee in advance.

 

Has your question not been answered here?
Then send us an e-mail to our support.
We are happy to help you!
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